Customer Testimonials

Extremely Disappointing Experience – Avoid This Dealership for Both Sales and Service This has been one of the worst experiences I have ever had with a car dealership in the last five years. I visited this dealership to sell my 2025 Jeep Wrangler, a vehicle that is less than a year old with fewer than 20,000 miles. For a dealership that represents and sells the Jeep brand, I expected a much better understanding of the brand’s value and a fair, professional approach to customer relationships. Instead, I was offered approximately one-third of the original sticker price. Quite honestly, the valuation was unbelievable ... Read More

Full review text opened.

Google - Nov 12, 2026

Extremely Disappointing Experience – Avoid This Dealership for Both Sales and Service This has been one of the worst experiences I have ever had with a car dealership in the last five years. I visited this dealership to sell my 2025 Jeep Wrangler, a vehicle that is less than a year old with fewer than 20,000 miles. For a dealership that represents and sells the Jeep brand, I expected a much better understanding of the brand’s value and a fair, professional approach to customer relationships. Instead, I was offered approximately one-third of the original sticker price. Quite honestly, the valuation was unbelievable and felt like an attempt to take advantage of a customer rather than provide a reasonable market-based offer. The sales management experience was equally disappointing. The managers appeared unresponsive, unapproachable, and unwilling to take responsibility. Even when the dealership had no customers inside, the impression was that everyone was too busy to give a customer proper attention. I would also like to specifically mention Holden, the Sales Manager. My experience dealing with him was extremely disappointing. His lack of responsiveness and customer engagement was among the worst I have encountered. Regardless of who the customer is or what vehicle they own, everyone deserves basic courtesy, transparency, and timely communication. Unfortunately, my concerns are not limited to the sales department. My experience with the service department has also been disappointing. I have serious concerns about how Jeep warranty-covered repairs are handled. There was no loaner vehicle or rental car assistance offered for the warranty-covered service, leaving customers to deal with the inconvenience themselves. For a dealership representing a well-established brand like Jeep, I expected much higher standards in both sales and after-sales service. My honest recommendation: Think twice before choosing this dealership, whether you are buying, selling, or servicing your Jeep. There are other dealerships in the Thrasher, Riversboro, and Northboro areas that deserve your consideration. A dealership’s reputation is built on how it treats customers, not just how many vehicles it sells. Unfortunately, this dealership has completely failed to meet my expectations.

Last year, I bought a brand-new Jeep Wrangler Sahara because I wanted peace of mind and to avoid car problems. This vehicle has a very special sentimental meaning to me: my grandfather had a Jeep, and I loved that car when I was a little girl. Buying my own was a dream come true. Unfortunately, the problems started when the car had only 3,000 miles. Every time I started it, an SOS-related warning appeared on the dashboard telling me to contact a dealership. The car’s audio system also stopped working. I first contacted Albrecht Chrysler in Westborough on September 10. Since ... Read More

Full review text opened.

Google - Nov 9, 2026

Last year, I bought a brand-new Jeep Wrangler Sahara because I wanted peace of mind and to avoid car problems. This vehicle has a very special sentimental meaning to me: my grandfather had a Jeep, and I loved that car when I was a little girl. Buying my own was a dream come true. Unfortunately, the problems started when the car had only 3,000 miles. Every time I started it, an SOS-related warning appeared on the dashboard telling me to contact a dealership. The car’s audio system also stopped working. I first contacted Albrecht Chrysler in Westborough on September 10. Since then, I have been dealing with repeated trips to the dealership and promises of repairs. On one of those occasions, the car stayed at the dealership for three weeks with the promise that the problem would be resolved. According to the diagnosis they gave me, the SOS system needed to be repaired and the entire audio system needed to be replaced. It is extremely frustrating to deal with all of this in a practically new vehicle. Even after dropping off and picking up the car several times at the dealership’s request, I still do not have a resolution. Today, November 9, my car is back there, and I am still receiving no updates about the repairs. It feels as though my car and my situation have simply been pushed aside. Meanwhile, all my payments remain up to date. I am meeting my responsibilities as a customer, but who is going to take responsibility for resolving this problem? I expect the same level of seriousness and commitment from the dealership that is expected of me. My experience with Brad’s customer service has also been terrible. I have found the service inattentive, with a lack of communication and attention to my situation. It is deeply disappointing to see such a meaningful purchase turn into so much frustration. Based on my experience so far, I do not recommend Albrecht Chrysler in Westborough.

⭐ 1 Star Very disappointing experience with this dealership and service department. I purchased a 2026 ProMaster, and the vehicle began showing signs of an engine malfunction before it even reached 5,000 miles. I notified the seller, Steven, and provided the date and time when I reported the warning and malfunction appearing on the dashboard. I was told to have it checked during my service visits, but I was repeatedly told there was not enough time to properly address the issue. Now my ProMaster has been out of service for FOUR WEEKS. This is my work vehicle and my primary tool for making a ... Read More

Full review text opened.

Google - Oct 28, 2026

⭐ 1 Star Very disappointing experience with this dealership and service department. I purchased a 2026 ProMaster, and the vehicle began showing signs of an engine malfunction before it even reached 5,000 miles. I notified the seller, Steven, and provided the date and time when I reported the warning and malfunction appearing on the dashboard. I was told to have it checked during my service visits, but I was repeatedly told there was not enough time to properly address the issue. Now my ProMaster has been out of service for FOUR WEEKS. This is my work vehicle and my primary tool for making a living, so being without it for this long has caused me significant financial losses. What is even more frustrating is that I am now having difficulty getting anyone from the service department to respond to me. I have tried contacting the workshop and have not received the communication or support I expected. The attached documentation shows that I reported the problem before 5,000 miles. This is not an issue that suddenly appeared after years of use — I reported warning signs very early in the vehicle’s life. At this point, I am simply asking for the problem to be properly resolved and, if the repair is going to take this long, for the dealership to provide a loaner vehicle so I can return to work. I am extremely disappointed with the way this situation has been handled. I hope management takes this seriously and improves the way customers with serious vehicle problems are treated.

I am extremely disappointed with my service experience. During the visit, a lug nut was stripped while the locking wheel bolts were being removed. This damage occurred during the service process, yet I was charged for the repair. I do not believe a customer should be responsible for paying to correct damage that occurred while the vehicle was in the dealership's care. Mistakes can happen in any service environment. What matters is how those mistakes are handled. In this case, I do not feel accountability was taken for the damage, and that left me with a very negative impression ... Read More

Full review text opened.

Yelp - Oct 27, 2026

I am extremely disappointed with my service experience. During the visit, a lug nut was stripped while the locking wheel bolts were being removed. This damage occurred during the service process, yet I was charged for the repair. I do not believe a customer should be responsible for paying to correct damage that occurred while the vehicle was in the dealership's care. Mistakes can happen in any service environment. What matters is how those mistakes are handled. In this case, I do not feel accountability was taken for the damage, and that left me with a very negative impression of the dealership. Because of this experience, I will not be returning for future service and would be hesitant to recommend the dealership to others. I expect a dealership to stand behind its work and assume responsibility when damage occurs during service, and that expectation was not met.

I recently purchased a new Ram 1500. Nick my sales rep did a great job in making this a positive experience. He was courteous, respectful and friendly. Katie and the service team also did a fine job in ensuring a quick turnaround with prepping the new truck and working with my trade-in RHO. Lastly Steve Silvera was very helpful in making sure the purchase of the new vehicle went smoothly. He also showed me the proper way to claim the unused remainder of my old extended warranty. Thank you again.

Steven was great to work with. Back in May I traded out of my 2024 GC to a 2026 GC which wouldn’t have been possible without his help and dedication to the process. Thanks again Steven for making it happen.

The service is really disappointing. Charged more than the full diagnostic fee for an issue and instead looked for other issues like brakes pads, brake fluids etc. unrelated to the issue while the main issue remains unresolved.

Paul was helpful and made the whole experience relatively smooth

their techs don't have a clue on what their doing especially when it comes to HD trucks

Read at DealerRater

This review is specifically for Paul Messina. Paul was professional, knowledgeable, respectful, and very helpful throughout the purchase of my 2023 Lexus RX 350 Luxury. I truly appreciated the way he worked with me and the excellent customer service he personally provided. I would highly recommend Paul to anyone looking for a great salesperson.

Update…. You left a response to my review. Very generic of you. You could have at least called me instead you instruct me to call you and you didn’t even leave a name or phone number. Bad customer service must be a trend that starts at the top. By the way…. This incident happened 2 weeks ago… review posted same day. It took 2 weeks for a generic AI response. I went in for a scheduled appointment for oil change, check engine light, and recalls. Was greeted by not so friendly lady with glasses and tattoos. Not sure of her name ... Read More

Full review text opened.

Google - Sep 18, 2026

Update…. You left a response to my review. Very generic of you. You could have at least called me instead you instruct me to call you and you didn’t even leave a name or phone number. Bad customer service must be a trend that starts at the top. By the way…. This incident happened 2 weeks ago… review posted same day. It took 2 weeks for a generic AI response. I went in for a scheduled appointment for oil change, check engine light, and recalls. Was greeted by not so friendly lady with glasses and tattoos. Not sure of her name that’s why I’m using that description. She sat in the second desk on the right hand side as you walk in. I don’t know her name because she never introduced herself. I told her what I was there for. She sighed And told me I only am scheduled for an express oil change. I said no, I’m not. I clearly in the online appointment put exactly what I was there for. She was very frustrated. Told me I had to reschedule. I said could I leave my car here because I have alternate transportation I don’t need it anytime in the near future. She said no. Because the lot was very packed. Which I understand. So we decided to make an appointment which I thought would be next week sometime. I gave her the descriptions of what was going on in my car. I told her I had four open recalls. She was basically arguing with me and I was incorrect. Or the parts weren’t available. Until another employee came over and pointed out to her that The recall could be done. I told her I had check engine light. She sighed again. She told me they could make an appointment on October 8. I said really that far out. That’s almost 3 weeks. She said Yep, that’s all I got. To drive with a check engine light on for three weeks is not a good idea I thought I called another ram store and can get in next week. I don’t know if the issue is with your online Appointment making Program or you just have a rude employee. But I will gladly take my business elsewhere. I have been in the car business for the last 20 Years. What happened to me was just bad business.

5/5 Stars — Smooth, Professional, and Fantastic Service! I completely agree with the positive reviews online—my own experience at Albrecht Chrysler Dodge Jeep RAM of Westboro was overall very smooth and pleasant. I recently purchased a 2021 Toyota RAV4 from them. The car's quality and condition are exceptional, and the vehicle selection and pricing are very competitive. What made the experience stand out even more was their willingness to negotiate fairly on top of an already great price, which made me feel comfortable and respected as a customer. Special shoutout to Paul, my salesperson. He was truly top-tier! From the initial ... Read More

Full review text opened.

Google - Sep 14, 2026

5/5 Stars — Smooth, Professional, and Fantastic Service! I completely agree with the positive reviews online—my own experience at Albrecht Chrysler Dodge Jeep RAM of Westboro was overall very smooth and pleasant. I recently purchased a 2021 Toyota RAV4 from them. The car's quality and condition are exceptional, and the vehicle selection and pricing are very competitive. What made the experience stand out even more was their willingness to negotiate fairly on top of an already great price, which made me feel comfortable and respected as a customer. Special shoutout to Paul, my salesperson. He was truly top-tier! From the initial test drive to phone calls and answering all my questions, Paul was professional, attentive, and genuinely caring. He listens to his customers, respects their needs, and does everything he can to assist—whether it’s working out discounts or finding the right payment options. The rest of the team was equally great. Steve, the Finance Manager, was highly efficient in helping us set up our financing, and the Store Manager made the final negotiations easy and straightforward. The paperwork and process were fast, organized, and stress-free. The only minor issue was that after taking the car home, I realized the state inspection hadn't been completed. However, customer service after the sale was excellent—I called Paul, and he immediately let me know I could get it done locally and send them the receipt for reimbursement. Overall, a professional, transparent, and hassle-free car buying experience. Highly recommended!

Nick Smith was awesome to work with, price on a 1500 was fair and good trade in value. Painless paperwork process and Nick even dropped the truck at my house later since a small recall fix was taking a few hours before the truck could be released. Could not recommend more highly

Easy transaction for exactly what I wanted. Thanks to Arty.

Had a great experience working with Arty when purchasing our Chevy Tahoe. He was helpful, knowledgeable, and made the process simple and straightforward. He answered all of our questions and made sure everything went smoothly. We really appreciated his help and would definitely recommend Arty to anyone looking for a vehicle!

Excellent service received from Artie, Gio and Matt! They were all very professional and knowledgeable. I highly recommend their team for your next vehicle purchase.

Artie provided excellent service to us. Very down to earth and easy to talk to. He was very helpful during the purchase process of our new 2027 Jeep Wrangler! If you are in the market for a new vehicle, I strongly suggest you give Artie a call.

Top notch service from our Salesman, Nick Smith, and Finance Manager, Steve Silvera. We have purchased MANY vehicles from MANY different dealerships, but this transaction was hands-down the BEST experience to date. Thank you, Nick, Steve and everyone at Albrecht!

Arty was great when buying a new truck - recommended

I will be returning to buy another car when the time comes, exceptional service from Arty and the finance team. Thankyou for making this purchase not a nightmare.

Arty was great to work with, go see him

We’ve been using Albrecht Chrysler Dodge Jeep & Ram of Westboro for both our company service vans and my personal truck, and Hailey Muggeo has been absolutely fantastic to work with. Hailey is friendly, responsive, knowledgeable, and does a great job keeping us informed throughout the service process. With a small business fleet, downtime matters, and I really appreciate how easy she makes it to understand what needs to be done, what can wait, and where things stand. Just as importantly, she treats us like valued customers every time we come in. Whether it’s one of our work ... Read More

Full review text opened.

Google - Aug 22, 2026

We’ve been using Albrecht Chrysler Dodge Jeep & Ram of Westboro for both our company service vans and my personal truck, and Hailey Muggeo has been absolutely fantastic to work with. Hailey is friendly, responsive, knowledgeable, and does a great job keeping us informed throughout the service process. With a small business fleet, downtime matters, and I really appreciate how easy she makes it to understand what needs to be done, what can wait, and where things stand. Just as importantly, she treats us like valued customers every time we come in. Whether it’s one of our work vans or my own truck, I know Hailey is going to take care of us and communicate honestly along the way. Great service advisor, great customer experience, and someone I’m always happy to recommend. Thank you, Hailey!

Awesome experience with Service department Hailey is great to work with. It’s a pleasure to deal with a dealership that trust to do it right.

I had been dealing with an ongoing issue with my Jeep and was feeling pretty frustrated after having to bring it back multiple times. I reached out to Stephen, who I had worked with when I originally purchased my Jeep, and he was incredibly helpful. He listened to everything I had been dealing with, immediately stepped in to help, spoke with GM, and made sure I had a rental while he personally worked on getting the situation resolved. Stephen went above and beyond to make sure I felt taken care of, and I really appreciate how much time and effort ... Read More

Full review text opened.

Google - Aug 21, 2026

I had been dealing with an ongoing issue with my Jeep and was feeling pretty frustrated after having to bring it back multiple times. I reached out to Stephen, who I had worked with when I originally purchased my Jeep, and he was incredibly helpful. He listened to everything I had been dealing with, immediately stepped in to help, spoke with GM, and made sure I had a rental while he personally worked on getting the situation resolved. Stephen went above and beyond to make sure I felt taken care of, and I really appreciate how much time and effort he put into helping me. He is truly great at what he does and provides the kind of customer service you hope for when buying a car!

I went in for an issue and not only was the part under warranty they got my vehicle back to me within a day. I had expected a few days for the repair. Vehicle was fixed and working perfect once again! Recommend this dealership and Hailey is awesome in service!

I had the unfortunate experience of having mice eat the coating off of the Harness wire! I asked a mechanic for an estimate and it was within $15! I scheduled my appointment with Hailey and she was both sympathetic and professional. She provided a link so I could check the status of my car, which was beyond top notch. She is very knowledgeable and proficient at what she does. If you ever need service, call and scheduled through Hailey, she won't steer you wrong.

This was my first vehicle purchase, and unfortunately, what should have been an exciting experience, was extremely horrible. Service Manager, Matt K that was handling of my concerns was overall rude, dismissive, and unprofessional. The General manager Matt said he could have simply sent me away with the vehicle as it was without saying anything, which he did. I want to acknowledge Steven in Finance, who was patient, understanding, and genuinely tried to help throughout the situation. Overall, I experienced repeated delays, conflicting information, poor communication, difficulty obtaining repair documentation, dismissive treatment, and multiple long trips and extended waits at ... Read More

Full review text opened.

Google - Aug 21, 2026

This was my first vehicle purchase, and unfortunately, what should have been an exciting experience, was extremely horrible. Service Manager, Matt K that was handling of my concerns was overall rude, dismissive, and unprofessional. The General manager Matt said he could have simply sent me away with the vehicle as it was without saying anything, which he did. I want to acknowledge Steven in Finance, who was patient, understanding, and genuinely tried to help throughout the situation. Overall, I experienced repeated delays, conflicting information, poor communication, difficulty obtaining repair documentation, dismissive treatment, and multiple long trips and extended waits at the dealership. UNRESOLVED alignment and steering issues, and additional mechanical concerns. I cannot recommend Albrecht. If you purchase a vehicle here, I strongly recommend getting all repairs documented in writing and having the vehicle thoroughly inspected before leaving.

AVOID THE SERVICE DEPARTMENT HERE. GO ELSEWHERE! Tried to tell my son that they never sent me a link and when my sons mom asked to use the phone to call me because they have no service there the young woman there was extremely rude and condescending. She was holding my son’s keys from him like we were trying to steal the car after not paying for the service which I was indeed sent a link for unlike this clueless person claimed. Brad was great. This girl who I haven’t gotten her name yet should Be trained on ... Read More

Full review text opened.

Google - Aug 19, 2026

AVOID THE SERVICE DEPARTMENT HERE. GO ELSEWHERE! Tried to tell my son that they never sent me a link and when my sons mom asked to use the phone to call me because they have no service there the young woman there was extremely rude and condescending. She was holding my son’s keys from him like we were trying to steal the car after not paying for the service which I was indeed sent a link for unlike this clueless person claimed. Brad was great. This girl who I haven’t gotten her name yet should Be trained on customer service or fired in my opinion. Horrible experience that didn’t have to happen. I’m tracking down George Albrecht’s phone as we speak. I’ll take it up with him. And if I get charged twice I’ll report back and I’ll be reporting them to the Better Business Bureau. I should have gone to Harr on Goldstar. Service there is excellent. I only came here because of close proximity to my office.

Great experience with the Nick and the sales team.

I usually don’t leave review on places but these guys are amazing and pointed me in the right direction to walk out with a vehicle with the best option possible not just car wise but from a financial point as well. Arty was my salesman and I would 100% recommend him to friends and family he wasn’t pushy or trying to get me into something else of his choosing, his main focus throughout the whole process was what the customer wanted and that was very comforting feeling as a customer.I also wanted to give a huge thank you ... Read More

Full review text opened.

Google - Aug 14, 2026

I usually don’t leave review on places but these guys are amazing and pointed me in the right direction to walk out with a vehicle with the best option possible not just car wise but from a financial point as well. Arty was my salesman and I would 100% recommend him to friends and family he wasn’t pushy or trying to get me into something else of his choosing, his main focus throughout the whole process was what the customer wanted and that was very comforting feeling as a customer.I also wanted to give a huge thank you to the amazing finance manger that works here as well Gio Galvin. If it was not for Gio I probably would’ve walked out with 24 hours to make a decision but this guy knew exactly what the customer wanted and every worry that I had he rebuttable every objection I had and was able to beat my pre approved rate that I got from a bank. Gio helped the situation make so much sense to the point where I couldn’t say no. Gio Galvin is the true meaning of a finance manger and they are lucky to have him, I walked in to many dealers in my lifetime and non have showed me the comfort and hospitality that Gio and Arty Welch showed me, if you are someone who doesn’t like BS and instead want people who are upfront and honest this is the place to go. Great job earning my business and I hope to do business again in the future!

I had a very disappointing experience with the Service Department. Matt, the manager, was rude and unprofessional during an interaction and even hung up the phone in the middle of a conversation. Based on the customer service received, I would not recommend this dealership. If I could give the Service Department zero stars, I would.

Don’t go here unless you want to run the risk of being wildly inconvenienced. My first red flag should have been that when I went to test drive my car the gas light was on with very few minutes left to test drive even though I made an appointment. I brushed it off because I liked the car so much. After purchasing, I had to call them after a week and a half because no one had contacted me to let me know my registration was ready or even emailed it to me and wouldn’t you know they ... Read More

Full review text opened.

Google - Jul 31, 2026

Don’t go here unless you want to run the risk of being wildly inconvenienced. My first red flag should have been that when I went to test drive my car the gas light was on with very few minutes left to test drive even though I made an appointment. I brushed it off because I liked the car so much. After purchasing, I had to call them after a week and a half because no one had contacted me to let me know my registration was ready or even emailed it to me and wouldn’t you know they had already had it for a full week but they couldn’t scan attachments that day. I went to go pick it up, 45 minutes out of my way, and i realized when i got to the inspection station(which they didn’t have btw) that they gave me someone else’s registration! I should have double checked but you wouldn’t think a dealership would be so irresponsible with peoples paperwork!

the customer service from the service department sucks.

Took over 3 months of calls and emails to get my canceled warranty/gap refund. I finally got my refund after 16-17 weeks, of them dragging it out intentionally. I would not buy a 3rd party warranty or gap through this dealer if you plan on canceling it.

They don't work well I made a schedule with for transmission oil change and they don't have the machine they are very bad bad dealer.

Their definition of “help” comes with nasty attitudes, misinformation, and poor customer service.

This review is for the older guy outside the service department today. I was referred to this dealership from another dealership to get a state inspection. I went online and made the appointment and received a confirmation. I have a commercial size truck so I know these require specifics to get done. I have never been here and when I pulled up to the address from google I was surprised to see 2 different buildings both saying Jeep. Confused, I called to verify where I should go to and the guy that answered the phone was so short with me and ... Read More

Full review text opened.

Google - May 6, 2026

This review is for the older guy outside the service department today. I was referred to this dealership from another dealership to get a state inspection. I went online and made the appointment and received a confirmation. I have a commercial size truck so I know these require specifics to get done. I have never been here and when I pulled up to the address from google I was surprised to see 2 different buildings both saying Jeep. Confused, I called to verify where I should go to and the guy that answered the phone was so short with me and told me there is no way I would have an appointment for a state inspection because they don't make appointments for them. I don't know what their internal policy is but you can make these on their website and I put in the special notes that it was a commercial size truck for the specific inspection requirements. I received all of the appropriate confirmations. I hung up with him and when I pulled in to the correct service bay he came over with his little flashlight and clicked it on to get around me before I could even fully step out of the truck. Huffing and puffing telling me I need to check the size, I already told you on the phone it is 10k+ and that I made an appointment specifically for this. He said well I need to verify and seemed so annoyed that I told him to forget it and that I wasn't about to give any money to anyone with such a crap attitude. What attitude? I don't even have the right guy here for this. He says. The place wasn't BOOMING, and even if it was, this is your job! If it makes you this miserable where you can't even greet someone trying to step out of her truck then go somewhere behind the scenes where you can be a grouchy old man.

Update: I reached out about a month ago and was told by the sales manager he would ‘follow up shortly” to discuss further with me. They have been ignoring my emails for a month. Don’t buy from here. - After weeks of waiting for Matt the general manager’s courtesy contact to the extended warranty company to try and get my engine replacement covered, I hadn’t heard back so I contacted corporate again irritated with this dealership’s customer service. Matt replied promptly then, and said it was a courtesy for them to look into the warranty covering ... Read More

Full review text opened.

Google - Apr 2, 2026

Update: I reached out about a month ago and was told by the sales manager he would ‘follow up shortly” to discuss further with me. They have been ignoring my emails for a month. Don’t buy from here. - After weeks of waiting for Matt the general manager’s courtesy contact to the extended warranty company to try and get my engine replacement covered, I hadn’t heard back so I contacted corporate again irritated with this dealership’s customer service. Matt replied promptly then, and said it was a courtesy for them to look into the warranty covering it (they never did, I just restarted the process over with multiple managers). Matt once said on the phone that “there are no bandaid fixes on vehicles” (like the bandaid fix they did replacing the valve cover gasket). I’ve had to do several bandaid fixes on my last vehicle. Matt also said that engine oil cannot harden. A quick Google search, chats with mechanically inclined friends told me otherwise. The goal of Albrecht are to hire someone who can talk a lot, with little substance, and con people into trusting them. I bought a 2017 Nissan Frontier with 57,000mi in August 2025, my previous vehicle was severely rusted and was quickly becoming unreliable. I went there to look at the Frontier specifically, it was the truck I was most interested in. Upon buying it everything looked like it was in fair shape, significantly less rust and drove well. I needed something reliable for my first year teaching and to help me around my 8 acre property. In October I had to buy a new battery because the one Albrecht supposedly replaced was no longer able to hold a charge, and was leaking acid, minimal maintenance there but still frustrating. Unfortunately, over the last few months I’ve had serious issues arise. The ABS light came on. Brought it to the local Nissan dealership to have the ABS issue fixed. They did a multi point inspection and found 14 critical issues with the truck. I expected there to be some issues with a used vehicle, but these were serious issues I was fully unaware of at the time of purchase. Specifically, a broken valve cover gasket and several other problems have been severely leaking oil all over the engine bay for quite some time (explains the low oil level when I changed it). The Nissan tech said with the amount of oil caked onto all the different components, it has been leaking and collecting oil/grime for quite some time. After about two weeks of inspection the Nissan dealership determined the truck needs a new engine, a bolt on the left intake was snapped. I opted in for the Alpha Extended Warranty to hopefully protect myself in a worst case scenario, which seems to have happened. Alpha is refusing to cover most repairs the truck needs, as well as some exclusionary clauses for certain problems, and informed me they refuse to pay unless the Nissan dealership does a full tear down of the engine, gambling an additional $3500 just to confirm what caused the damage and IF it’s covered. It’s a confusing situation for me, why was the vehicle not taken to a Nissan dealership for a MPI (if Albrecht is unable to do them) so Albrecht was more aware of what they’re selling? Why am I needing to replace the engine after ~6,500 miles of my ownership? Why did Albrecht replace the valve cover gasket if there was no suspected oil leak? It seems either they were completely unaware of the issues this truck had when they sold it to me while saying it was in great condition. Or they knew about the issues, covered it up to make the sale because they knew I was moving states, starting a new job and wouldn’t be back. I opened Pandora’s box, was left to spend $15,000+ in repairs, and be without a vehicle. I don’t want to believe I was sold a faulty vehicle, but the complete lack of communication from their dealership makes me believe it was broken when I bought it. At this point, I feel I was swindled, I’ve sent several emails trying to have a conversation about it for nearly a month, but have had zero progress on finding a solution. Some real life Harry Wormwood type behavior.

Inquired about a vehicle through cars.com and got 2 separate text threads from the dealer. I asked for an appointment on Sunday and one sa8d they were open, the other said they were closed. I was assured they were open and was given an appointment in which I get texts to confirm twice on Sunday and showed up and no one was there, waited a while...this was after I noted to them I was driving from over an hour away to look at this specific vehicle. Subsequently after the appointment was a no show, I reached out and ... Read More

Full review text opened.

Google - Feb 2, 2026

Inquired about a vehicle through cars.com and got 2 separate text threads from the dealer. I asked for an appointment on Sunday and one sa8d they were open, the other said they were closed. I was assured they were open and was given an appointment in which I get texts to confirm twice on Sunday and showed up and no one was there, waited a while...this was after I noted to them I was driving from over an hour away to look at this specific vehicle. Subsequently after the appointment was a no show, I reached out and then got a text to reschedule...like I would consider that. Awful.

Bill was very knowledgeable in his approach when I came in to take a look at a new Jeep He made me feel at ease and did not put a lot of pressure on me during my experience. I highly recommend him. I look forward to continuing my relationship with Bill in the future. Thank you.

Read at DealerRater

Contacted this dealership to work out a trade-in for a Toyota truck they had on-lot. Unfortunately, the numbers didn't work out but the team was helpful and responsive. When dealers, like Albrecht, are willing to review trade details remotely, discuss numbers and clearly explain valuation considerations, it demonstrates respect for the customer’s time and builds trust. Many customers, myself included, have legitimate time constraints and scheduling conflicts, yet are still serious and qualified buyers Thanks to Holden and Nicholas for their communication. All the best.

Read at DealerRater

I brought my vehicle in because it was showing a “Check Air Filter” service message. My truck is still under powertrain warranty. The service department told me that a turbo hose was loose and that they “fixed” it, then tried to charge me $190. When I explained that the vehicle is under warranty, the service manager said this repair was not covered, without giving a clear explanation. When I went to pick up my vehicle, no price was written on the invoice, because I requested that they clearly list what work was actually performed. After that, I realized the original issue ... Read More

Full review text opened.

Google - Jan 23, 2026

I brought my vehicle in because it was showing a “Check Air Filter” service message. My truck is still under powertrain warranty. The service department told me that a turbo hose was loose and that they “fixed” it, then tried to charge me $190. When I explained that the vehicle is under warranty, the service manager said this repair was not covered, without giving a clear explanation. When I went to pick up my vehicle, no price was written on the invoice, because I requested that they clearly list what work was actually performed. After that, I realized the original issue was not resolved at all. Based on this experience, I honestly believe nothing was fixed. The problem remains, there was no transparency, and I was asked to pay for a repair that should have been properly explained and documented. Very disappointing experience. If anyone has questions, I am more than willing to provide full details.

I had an amazing experience working with Bill at the dealership. From the moment I walked in, he was friendly, patient, and genuinely focused on helping me find the right car. He took the time to walk me through the two models I was deciding between and explained the differences in a way that made everything clear and easy to understand. Bill made the entire process smooth and enjoyable, offering helpful guidance without any pressure. I truly felt supported and confident in my choice. I'm absolutely thrilled with my new car, and Bill played a huge part in that. ... Read More

Full review text opened.

DealerRater - Jan 16, 2026

I had an amazing experience working with Bill at the dealership. From the moment I walked in, he was friendly, patient, and genuinely focused on helping me find the right car. He took the time to walk me through the two models I was deciding between and explained the differences in a way that made everything clear and easy to understand. Bill made the entire process smooth and enjoyable, offering helpful guidance without any pressure. I truly felt supported and confident in my choice. I'm absolutely thrilled with my new car, and Bill played a huge part in that. I'd recommend him to anyone and everyone!

Read at DealerRater

I previously left a five-star review when I purchased my brand-new 2026 Ram 1500 Big Horn with just 14 miles on it. The salesperson and the General Manager were outstanding, and the buying experience was excellent. Unfortunately, since both of them have left, the dealership has been a complete disappointment. I had to bring my truck in for factory warranty repairs because of a defective exterior plastic trim piece and an annoying passenger door rattle. Instead of fixing the problem properly, the service department created another one…the passenger window and door lock switches were pushed down into the door panel during the ... Read More

Full review text opened.

Google - Oct 18, 2025

I previously left a five-star review when I purchased my brand-new 2026 Ram 1500 Big Horn with just 14 miles on it. The salesperson and the General Manager were outstanding, and the buying experience was excellent. Unfortunately, since both of them have left, the dealership has been a complete disappointment. I had to bring my truck in for factory warranty repairs because of a defective exterior plastic trim piece and an annoying passenger door rattle. Instead of fixing the problem properly, the service department created another one…the passenger window and door lock switches were pushed down into the door panel during the repair, leaving them inoperable. Because I rely on my truck for work, I need a loaner vehicle while it is being serviced. Despite purchasing a brand-new, expensive truck from this dealership, I have repeatedly been told they have no loaners available. What is even more frustrating is the complete lack of communication. I have called the service manager multiple times and left three voicemails with no return call. I also reached out to the new sales manager and received no response. It has now been over a month, and there is still no resolution. At this point, I cannot recommend Albrecht to anyone. The customer service after the sale is terrible. They will gladly sell you a new vehicle, but if you need warranty work or expect them to stand behind what they sold you, don’t expect communication or support. Save yourself the frustration and buy from another dealership.

Do not do business with these people, they completely misrepresented a vehicle I purchased hiding cigarette burns by putting a film over the dashboard to hide it and would not take any responsibility. Plenty of Jeep dealers out there, find one that is reputable and has integrity, and this is not one of them!

I had a very disappointing experience with Chrysler Dodge Jeep RAM of Westboro. When I picked up my brand-new vehicle, the sales manager took it to fill up with gas and stopped at Dunkin’ along the way. When I got in, there were bagel crumbs and cream cheese smeared on the driver’s seat. I pointed it out to my salesperson, and instead of apologizing or cleaning it properly, he just brushed it off with his hand. No rag, no apology – just nasty and unprofessional. The car itself wasn’t even delivered in clean condition: dirty windows and pine needles ... Read More

Full review text opened.

Google - Sep 9, 2025

I had a very disappointing experience with Chrysler Dodge Jeep RAM of Westboro. When I picked up my brand-new vehicle, the sales manager took it to fill up with gas and stopped at Dunkin’ along the way. When I got in, there were bagel crumbs and cream cheese smeared on the driver’s seat. I pointed it out to my salesperson, and instead of apologizing or cleaning it properly, he just brushed it off with his hand. No rag, no apology – just nasty and unprofessional. The car itself wasn’t even delivered in clean condition: dirty windows and pine needles scattered throughout. No effort was made to fix any of this. To make matters worse, the General Sales Manager actually emailed me and said: “If you can’t give us All 10’s and Yes on follow-up and completely satisfied, please don’t fill out the survey. The survey affects Me and Salesperson and whole dealership.” That sums up their priorities – image and scores over customer experience. Since the sale, I haven’t received a single follow-up call or email from my salesperson. Overall, this dealership showed a complete lack of care, attention to detail, and professionalism on many levels. Definitely not the experience you expect when buying a new vehicle.

We came here for a car with my mother. Arty helped us- he was kind while we were test driving the car. However, once my mom started to purchase it things went south. They told her they would put roof racks on and everything would be sorted and good to go. After 3 hours, we finally left the dealership. Two days later, when we went to pick it up- they didn't have the roof racks done and needed to refer us out to an aftermarket company. Honestly however, the 2 stars comes from this: Once my mom went to take the ... Read More

Full review text opened.

Google - Sep 7, 2025

We came here for a car with my mother. Arty helped us- he was kind while we were test driving the car. However, once my mom started to purchase it things went south. They told her they would put roof racks on and everything would be sorted and good to go. After 3 hours, we finally left the dealership. Two days later, when we went to pick it up- they didn't have the roof racks done and needed to refer us out to an aftermarket company. Honestly however, the 2 stars comes from this: Once my mom went to take the car, Arty sat in the car with her and forced her to fill out a Google review for him and wouldn't get out of the car until she did. That's incredibly unprofessional- it now adds uncertainty to his reviews- obviously someone will give a higher review to get a stranger out of the car and move on with your day. For a company that preached their respect for customers and that they were a "decent" dealership, this is incredibly indecent behavior.

Bought a Jeep Wranger that had a hole in the roof, immediately returned and they repaired it however had another issue i was told it was moved to a star report and id get a call back after one other Jeep with same issue was fixed first. That person didnt have their Jeep for months and its been almost 2 years still no call back.

Very professional. Exceptional customer service from used car manager Dan to Gio in finance to Alex Miller in sales. Thanks to you all. Will highly recommend Albrecht Dealership. Special thanks to Alex for all your help

Read at DealerRater

Place is a scam beware! Go to Brigham Gill in Natick, not too far much better service and they will not scam you.

They are the most unprofessional establishment I have ever seen. I purchased a used car to only find out on the day of pick up they had only one key, Fast forward more than a month later and still no key. No follow up from management and or sales. Required my constant inquiries to get something done. Finally show up to get the key programmed and they tell me even though I have an appointment for 1030am i need to wait as 3 people are ahead of me. Why tell me to come at 1030 if i just need to wait. Bottom ... Read More

Full review text opened.

Google - Jun 19, 2025

They are the most unprofessional establishment I have ever seen. I purchased a used car to only find out on the day of pick up they had only one key, Fast forward more than a month later and still no key. No follow up from management and or sales. Required my constant inquiries to get something done. Finally show up to get the key programmed and they tell me even though I have an appointment for 1030am i need to wait as 3 people are ahead of me. Why tell me to come at 1030 if i just need to wait. Bottom line stay away not the Dan’s jeep of the past. They take your money and kick you to the curb. The left hand has no idea what the right hand is doing. Buyer be ware

I was in the market for a Jeep Gladiator and saw one listed on their website. I emailed to ask if it was available, and they responded promptly confirming that it was in stock and asked if I wanted to schedule an appointment. I replied to confirm a time to come in, test drive, and potentially purchase the vehicle. When I arrived at the dealership at the agreed time, no one had any record of my appointment—even after I showed them the email confirmation. After some back-and-forth, they informed me that they actually had no Gladiators in stock and ... Read More

Full review text opened.

DealerRater - May 31, 2025

I was in the market for a Jeep Gladiator and saw one listed on their website. I emailed to ask if it was available, and they responded promptly confirming that it was in stock and asked if I wanted to schedule an appointment. I replied to confirm a time to come in, test drive, and potentially purchase the vehicle. When I arrived at the dealership at the agreed time, no one had any record of my appointment—even after I showed them the email confirmation. After some back-and-forth, they informed me that they actually had no Gladiators in stock and asked if I was interested in a used one. Since I had never driven a Gladiator before, I agreed to test drive a used model just to get a feel for it. After waiting about 30 minutes, they came back and said it wasn’t a good idea to drive the used one because “it wouldn’t feel like a new one.” Honestly, what a ridiculous excuse. The entire experience was a complete waste of time and incredibly frustrating. If this is how they handle sales, I can only imagine what their customer service would be like after you buy a vehicle. My advice: look elsewhere. Extremely poor experience. Stay away.

Read at DealerRater

The customer service George provided was amazing! I love my new 2025 Grand Jeep Cherokee!!

Read at DealerRater

The business manager is inexperienced and the customer service is terrible. It's taken 6 days to lease a car and I still don't have it. I now see why everyone hates car sales people.

Read at DealerRater

Made an appointment to swap out dead battery (under warranty). Drove an hour to the appointment just to find out they didn’t have a battery !!! No one called to reschedule. The blame was placed on Katie, who was off that day. The appointment was made 5 days earlier and I was told they DID have the battery in stock, so how this happened is beyond comprehension. It was another hour to drive home. It’ll be another 2 hours driving both ways when I go back. I wasted my time and lots of gas to get nothing but frustrated from these ... Read More

Full review text opened.

DealerRater - Dec 27, 2024

Made an appointment to swap out dead battery (under warranty). Drove an hour to the appointment just to find out they didn’t have a battery !!! No one called to reschedule. The blame was placed on Katie, who was off that day. The appointment was made 5 days earlier and I was told they DID have the battery in stock, so how this happened is beyond comprehension. It was another hour to drive home. It’ll be another 2 hours driving both ways when I go back. I wasted my time and lots of gas to get nothing but frustrated from these service people. I truly hope this is not a common occurrence!!

Read at DealerRater

This Place Rocks! I have purchased from numerous dealers and this is the Absolute Best! A car dealer that lets you take your dog to work has got to be good! My sales person was Geo, absolute best salesperson. Awesome customer service to say the least! Steve took care of my financing and went out of his way to make sure I received the best deal possible. Many thanks to both of them, and also the service department guys for the Awesome sausage sub,, They all made my day and I hope this review makes theirs! You guys ROCK!

Read at DealerRater

My experience with Gio could not have been better. He was amazing from start to finish and I will certainly recommend him to anyone in the market for a new or used vehicle.

Read at DealerRater

I had the pleasure of working mainly with Holden and Gio. The entire staff from top to bottom was responsive, friendly, kind, and helpful. After multiple poor experiences at other dealerships during my search, it was nice to have a smooth and enjoyable experience at Albrecht. It was the opposite of many dealership stereotypes, which was refreshing.

Read at DealerRater

My wife and I just bought a vehicle from Albrecht Jeep in Westborough, I was a bit on edge when entering the dealership due to past experiences dealing with sales people at other dealerships. After approximately 15 minutes with Sam I felt very comfortable with him, he was honest answering all of our questions, there were no smoke and mirror tactics. I give Sam and the rest of the staff we dealt with there. I would highly recommend this dealership and Sam if you are looking for a vehicle. The vehicle we purchased is for my wife and I'll be ... Read More

Full review text opened.

DealerRater - Jan 29, 2024

My wife and I just bought a vehicle from Albrecht Jeep in Westborough, I was a bit on edge when entering the dealership due to past experiences dealing with sales people at other dealerships. After approximately 15 minutes with Sam I felt very comfortable with him, he was honest answering all of our questions, there were no smoke and mirror tactics. I give Sam and the rest of the staff we dealt with there. I would highly recommend this dealership and Sam if you are looking for a vehicle. The vehicle we purchased is for my wife and I'll be purchasing a new vehicle for myself in a few months and I'll definitely be dealing with Sam again. 5 Stars

Read at DealerRater

Phenomenal experience leasing a '23 Jeep Compass with the new team at Albrecht. Holden made the entire experience from the moment I walked in the best buying experience I could have imagined. He brought me to Gus who was knowledgeable, professional and listened to what I was looking for without pressuring me into something I didn't want. Steve in finance made it an easy process and even referred a new insurance agent with better rates than I expected. Start to finish, the deal was seamless, stress free, and quick. Holden, Gus, Steve and Anthony are the best in the business ... Read More

Full review text opened.

DealerRater - Aug 22, 2023

Phenomenal experience leasing a '23 Jeep Compass with the new team at Albrecht. Holden made the entire experience from the moment I walked in the best buying experience I could have imagined. He brought me to Gus who was knowledgeable, professional and listened to what I was looking for without pressuring me into something I didn't want. Steve in finance made it an easy process and even referred a new insurance agent with better rates than I expected. Start to finish, the deal was seamless, stress free, and quick. Holden, Gus, Steve and Anthony are the best in the business - can't recommend this dealership enough

Read at DealerRater

Arty walch made life simple for me. Everything went smooth and easy. No pressure any questions I had were well explained An easy to understand. The jeep was in showroom condition all detailed picking it up the next day.Arty went beyond an above my expectations. Thanks for doing a great job and a smooth transaction.

Read at DealerRater

Nuno the parts manager was the most offensive person we've ever come across in dealing with various dealerships across the country. We were requesting the vin and options summaries to get a replacement door VIN sticker thru a 3rd party as required by our state dmv to register the vehicle. Nuno said he would require proof of ownership to provide that information. We EXPLAINED that the state required the sticker BEFORE they would inspect the vehicle to register it. Nuno AGAIN said that he wouldn't provide the info without proof of ownership... He told us we could talk ... Read More

Full review text opened.

DealerRater - Feb 14, 2023

Nuno the parts manager was the most offensive person we've ever come across in dealing with various dealerships across the country. We were requesting the vin and options summaries to get a replacement door VIN sticker thru a 3rd party as required by our state dmv to register the vehicle. Nuno said he would require proof of ownership to provide that information. We EXPLAINED that the state required the sticker BEFORE they would inspect the vehicle to register it. Nuno AGAIN said that he wouldn't provide the info without proof of ownership... He told us we could talk to the general manager and ask but he already knew the general manager would tell us no... So we asked to talk to the general manager. And nuno told us he was not there, on a Monday at 2:00 p.m... And that he knew the general manager would tell us no anyways. The conversation ended with Nuno telling us never to call back when we ask to leave our phone number for the general manager. This was the MANAGER of the parts department. Who claimed we could get the requested info from ANY Jeep/Chrysler dealership. It was a surreal experience and we would not recommend this dealership to anyone. You can tell from the other reviews that this is a place to steer clear and go elsewhere.

Read at DealerRater

This is the place to go! Fantastic service department. They solved an issue that was almost a year old and a prior Jeep dealer couldnt fix wouldnt fix and was lazy and started to destroy my vehicle instead of fix it. Nuno and Justin were great to work with and helped me a ton along the way. I think it took 3 or 4 appointments and multiple days of them having my GC but they FIXED IT perfectly and the price was amazing. This is my go to now for my GC.

Read at DealerRater

We've been long time service customers of Westboro Jeep. Justin Drake, service manager has always taken the initiative to go above and beyond when needed. Westboro Jeep and Justin did such a great job with our Wrangler (no issues, ran great) with 150k miles on it, we thought we'd trade it towards another jeep. Jeremy Garden our sales rep, was great to work with (A++++ service). He's very knowledgeable (we had many questions), responsive, nice personality and no pressure. We also interacted with many more people at the dealership - Arty, John, George, Connor and Nuno. Everyone ... Read More

Full review text opened.

DealerRater - Sep 30, 2022

We've been long time service customers of Westboro Jeep. Justin Drake, service manager has always taken the initiative to go above and beyond when needed. Westboro Jeep and Justin did such a great job with our Wrangler (no issues, ran great) with 150k miles on it, we thought we'd trade it towards another jeep. Jeremy Garden our sales rep, was great to work with (A++++ service). He's very knowledgeable (we had many questions), responsive, nice personality and no pressure. We also interacted with many more people at the dealership - Arty, John, George, Connor and Nuno. Everyone is really nice. We had a great experience and always recommend Westboro Jeep to many people.

Read at DealerRater

There's a reason why car shopping is a dreaded chore, and Westboro Chrysler Dodge Jeep Ram is a perfect example of why people hate it! By the time I got out of my car, a salesman (bald) walked out to say "hi". Good sign, but that was the only positive interaction. He never introduced himself - didn't bother giving me his name or ask for mine. When I asked to see two vehicles parked outside, he grabbed the keys and unlocked the door for me to poke around in. Never did he come near to explain ... Read More

Full review text opened.

DealerRater - Sep 25, 2022

There's a reason why car shopping is a dreaded chore, and Westboro Chrysler Dodge Jeep Ram is a perfect example of why people hate it! By the time I got out of my car, a salesman (bald) walked out to say "hi". Good sign, but that was the only positive interaction. He never introduced himself - didn't bother giving me his name or ask for mine. When I asked to see two vehicles parked outside, he grabbed the keys and unlocked the door for me to poke around in. Never did he come near to explain the features or tell me anything about the vehicles. Instead, he stood about 10 feet away texting. While I was looking at one of the vehicles, another salesman walked by. My saleman turned his back to me and quietly spoke to his colleague (rounder guy) who then turned around and looked at me and started snickering until he caught me looking back at him. At that point he quickly turned around before looking back at me once more a few seconds later to snicker at me as I sat in the driver's seat watching them...what a humiliating experience. Needless to say, they obviously don't want or need my business which is too bad because I'm looking to replace 2 vehicles (1 immediately and another in December when my other lease is up). So, if you enjoy being belittled and condescendingly judged, this is the perfect place for you!

Read at DealerRater

Excellent service all around A++ rating. Jeremy and staff keep you posted on everything that’s going on. Very good experience

Read at DealerRater

Arty Waltch was amazing in helping us find the right Jeep for my daughter. He was super attentive and helpful and did a great job overall! Highly recommend buying with him!

Read at DealerRater

We had a great experience at Westboro Chrysler, Dodge, Jeep. The salesman Sam was very responsive and flexible with regards to helping me schedule an appointment to look at a Wrangler. Once We arrived we were greeted and We didn’t feel rushed or hurried while we took our time to look around. Sam was extremely accommodating by letting us test drive several different vehicles there on the lot. He also gave us plenty of space to discuss our thoughts, but Sam was also there if we had any questions. Both John and Sam were very respectful and willing to ... Read More

Full review text opened.

DealerRater - May 31, 2022

We had a great experience at Westboro Chrysler, Dodge, Jeep. The salesman Sam was very responsive and flexible with regards to helping me schedule an appointment to look at a Wrangler. Once We arrived we were greeted and We didn’t feel rushed or hurried while we took our time to look around. Sam was extremely accommodating by letting us test drive several different vehicles there on the lot. He also gave us plenty of space to discuss our thoughts, but Sam was also there if we had any questions. Both John and Sam were very respectful and willing to negotiate and they kept the process friendly and professional. Dan made the paperwork process smooth, efficient and easy to understand. He explained everything very well. My fiancé and I are so happy with our new 2022 Jeep Wrangler Willys and our cool Jeep Hats! We highly recommend Sam and John!

Read at DealerRater

Just completed your survey. Sam Kaleta was kind, caring and kept my situation and needs top of the list during all our conversations. I would highly recommend Sam because he understood where my wife and I were coming from both emotionally and financially. He took the time to explain all options and helped us pick the best one that suited our needs. Sam made things happen fast when we needed him to.   Thank you John for taking care of and explaining all available options while we were finalizing the financial paperwork.   At the end, when we took delivery of our ... Read More

Full review text opened.

DealerRater - May 28, 2022

Just completed your survey. Sam Kaleta was kind, caring and kept my situation and needs top of the list during all our conversations. I would highly recommend Sam because he understood where my wife and I were coming from both emotionally and financially. He took the time to explain all options and helped us pick the best one that suited our needs. Sam made things happen fast when we needed him to.   Thank you John for taking care of and explaining all available options while we were finalizing the financial paperwork.   At the end, when we took delivery of our first ever owned Jeep, I gave Sam a big hug and expressed my appreciation for all he did for us to make this happen. Even though he had 3 other deliveries happening that day, his focus on me and my wife was still 100%   Thank you Sam, I hope you never forget us 🙂

Read at DealerRater

3 week wait for warranty repair. MOPAR cannot supply parts and short-staffed. Why would any buy a JEEP? Manager was worried I would give bad rating once I complained. Please boycott this poor excuse of a dealership. Meineke fixed problem in 3 hours after $1000. Seriously???

Read at DealerRater

I'm not one to leave online reviews or complain, but my recent experience buying a car from Westboro Jeep could not have been poorer. I was sold a car that was not properly diagnosed prior to leaving the lot. During my very first drive, It stalled on my 2 hour ride home. It would not restart. I had to call roadside service to have it towed to the closest dealership. I was without my car for 8 days (and without any other car during that time period). I asked nicely several times to be reimbursed for my unexpected expenses, I asked ... Read More

Full review text opened.

DealerRater - May 11, 2022

I'm not one to leave online reviews or complain, but my recent experience buying a car from Westboro Jeep could not have been poorer. I was sold a car that was not properly diagnosed prior to leaving the lot. During my very first drive, It stalled on my 2 hour ride home. It would not restart. I had to call roadside service to have it towed to the closest dealership. I was without my car for 8 days (and without any other car during that time period). I asked nicely several times to be reimbursed for my unexpected expenses, I asked for a loaner car until my new car was fixed. I was ignored 3 times by the car salesmen and manager. It's 8 days later and I still do not have my new car, nor has the dealership offered me anything for the loss of time, expenses and overall inconvenience.

Read at DealerRater

I own a 2021 Ram Promaster 3500 van which has been converted to a Class B RV by Panoramic. I scheduled warranty service with Westboro Ram on April 4, 2022 for the following issues: The Blind Spot Warning system and the cruise control was shutting off on it’s own intermittently. The backup camera has also come on while driving forward on the highway on several occasions. At 4pm on the first day of service Justin Drake, the service manager, called 1 hour before closing to say he needed to take the dashboard panels apart to continue diagnostics - and since it was late in ... Read More

Full review text opened.

DealerRater - Apr 15, 2022

I own a 2021 Ram Promaster 3500 van which has been converted to a Class B RV by Panoramic. I scheduled warranty service with Westboro Ram on April 4, 2022 for the following issues: The Blind Spot Warning system and the cruise control was shutting off on it’s own intermittently. The backup camera has also come on while driving forward on the highway on several occasions. At 4pm on the first day of service Justin Drake, the service manager, called 1 hour before closing to say he needed to take the dashboard panels apart to continue diagnostics - and since it was late in the day he would need to keep it overnight. I asked if it would get done by the next day and he assured me it would - so I agreed to leave it overnight. At 4pm on day two I called to find out the status; I was told he would need another week to diagnose. As I needed the van I told him I’d have to schedule a follow up service appointment. He said to give him ten minutes to get the dash panels back together. I got there in about 3 minutes and was surprised to find the van sitting in a parking spot with everything in tact. The manager asked me who did the conversion, and suggested that perhaps they had touched the safety systems. I gave him Panoramic’s contact information. When I went to drive away I noticed 3/4 tank of gas missing. I snapped a photo of the odometer. The invoice showed the in and out mileage as the same, meaning the van had not been driven. The mileage on the odometer showed a 75 mile difference from the invoice. There were some scratches that I had not noticed before on the dash as well. I called Nuno Reid, the Sales/Parts manager, the following day and he said he would call back by day’s end. He did not call. At the end of the next day I called him and he said he had lost my phone number so he couldn’t call me back. He then explained that the technician had hand written on his notes that he had test driven the van 25 miles. I explained that my photo of the odometer showed 75 miles - he then said that it must have been taken out 3x. He asked me to send photos of the scratches. He also told me that he never promised to get the van diagnosed in 2 days or in a week and that it might need a month to diagnose, and possibly 8 months. He also, once again, said he thought that the RV conversion company, Panoramic, had touched something to cause the issue. Panoramic informed me that they never received a call from him. I should mention that this manager was rude, talked over me during the entire phone conversation and ended up hanging up on me. Later that night the manager called me and left a message saying the dash was never taken apart and that he had spoken to the technician who confirmed the van had been driven 3x. So the story keeps changing; the dash panels were removed according to the sales manager, but not removed according the Service/Parts manager. The van was not driven, then it was driven for 1 test drive for 25 miles, then it was driven 3x for 75 miles. The diagnostics would take a day, then 2 days, then a week, now it will take anywhere from 1 month to 8 months. I am appalled at the dishonesty of this service department. Three quarters of a tank of gas and 75 miles were put on the van without documentation - The amount of time to diagnose the issues is a moving target and the sales manager was extremely rude and disingenuous.

Read at DealerRater

I'm that annoying customer that wanted a Jeep but knew nothing about Jeeps. Having worked with Arty Walch on separate vehicles under similar circumstances, once again Arty was there to answer every question we had no matter what. Even with how easy google could have been at answering even the stupid questions and there were many, Arty was there. I knew nothing could compare to the personal experience of buying a new to me car more than to have a sales person I already trust and a sales team deliver in their service and they all did. After over ... Read More

Full review text opened.

DealerRater - May 10, 2021

I'm that annoying customer that wanted a Jeep but knew nothing about Jeeps. Having worked with Arty Walch on separate vehicles under similar circumstances, once again Arty was there to answer every question we had no matter what. Even with how easy google could have been at answering even the stupid questions and there were many, Arty was there. I knew nothing could compare to the personal experience of buying a new to me car more than to have a sales person I already trust and a sales team deliver in their service and they all did. After over a month of questions we arrived to buy a car and the only question was left was what color. My 6yo daughter loved the white one, and she really loves the pink Jeep baseball cap one of the managers gave her, thank goodness they didn't have a pink jeep!! Arty and the sales team at Westborough jeep again made my buying experience more enjoyable and that's what buying a car should be like no matter the circumstances. I would highly recommend Westborough Jeep for your next car.

Read at DealerRater

Sales people are wonderful! The service department is AWFUL! I’ve never been treated worse. The woman working the desk is rude, and will argue tooth and nail about anything! The way this department operates is sexist. Had to have my husband call to say the exact same thing, and ultimately deal with them So they would lists ! Was told 2018 jeep grand cherokees go they tires every 20k miles.....bought the car with 5 miles- tires rated for 60k.

Read at DealerRater

I've been a customer of Westboro Jeep for the past 4 years and have had 2 lease vehicles from them. My sales rep was Arty Walch on my most recent lease. He reached out to me a month before my Jeep lease was up, asked me what I was interested in doing, I elaborated and he delivered. I arrived at the dealership and Arty had the exact Jeep Grand Cherokee I wanted on the lot and ready to test drive. I loved it and we made a deal. Arty is a great guy, subtle salesman and only wants to give you ... Read More

Full review text opened.

DealerRater - Mar 2, 2021

I've been a customer of Westboro Jeep for the past 4 years and have had 2 lease vehicles from them. My sales rep was Arty Walch on my most recent lease. He reached out to me a month before my Jeep lease was up, asked me what I was interested in doing, I elaborated and he delivered. I arrived at the dealership and Arty had the exact Jeep Grand Cherokee I wanted on the lot and ready to test drive. I loved it and we made a deal. Arty is a great guy, subtle salesman and only wants to give you what you're looking for. In summation, Arty and Dan at Westboro Jeep are great guys and I would certainly recommend this dealership to anyone because of my experiences with it and them. Thanks guys! S. Clifford

Read at DealerRater

We had a great experience with Arty. He worked with us to get our lease to a comfortable amount. I would recommend this dealership!Thanks!

Read at DealerRater

Jeremy and Chip lied. They lied about the car they were trying to get me, they lied about my trade in, and they lied about the price. These 2 are so stupid they sent me this in text, so I got the texts to prove how they lied. They’re xxxxbags, especially Chip.

Read at DealerRater

When I walk in Yvonne made my day by showing me the vehicle I wanted for so long . One of the best customer service I ever seen . I would differently recommend This dealership especially Yvonne she went out her way to show me in a beautiful Jeep Wrangler with all the features I wanted . Thank you Yvonne for a wonderful experience From Jesse

Read at DealerRater

When I walked into this dealership, I immediately felt welcomed by Arty. He was very nice and helped with exactly what I wanted, and a price point that was good for me. I’ve never made this big of a purchase on my own and he made me feel very at lease with the process. I honestly don’t feel, that if I walked into any other dealership, they would have been as kind, personable and understanding as he was. This was a great car buying experience and I would highly recommend my friends and family here. He is the “... Read More

Full review text opened.

DealerRater - Jan 25, 2021

When I walked into this dealership, I immediately felt welcomed by Arty. He was very nice and helped with exactly what I wanted, and a price point that was good for me. I’ve never made this big of a purchase on my own and he made me feel very at lease with the process. I honestly don’t feel, that if I walked into any other dealership, they would have been as kind, personable and understanding as he was. This was a great car buying experience and I would highly recommend my friends and family here. He is the “go-to” dealer for the job!

Read at DealerRater

Arty Walch is one of a kind! My husband and I are long time Grand Cherokee owners, so we know what we want in a new vehicle. We are both seniors and wanted a straightforward purchase of a new vehicle at a fair price that was contact free in today's Covid-19 setting. Arty Walch was totally excellent at listening to our needs on features, price, trade-in value, and sanitized road trial, and also providing us with a contact-free setting to smoothly negotiate our deal at the dealership which we were able to do in just a few days. He ... Read More

Full review text opened.

DealerRater - Jan 24, 2021

Arty Walch is one of a kind! My husband and I are long time Grand Cherokee owners, so we know what we want in a new vehicle. We are both seniors and wanted a straightforward purchase of a new vehicle at a fair price that was contact free in today's Covid-19 setting. Arty Walch was totally excellent at listening to our needs on features, price, trade-in value, and sanitized road trial, and also providing us with a contact-free setting to smoothly negotiate our deal at the dealership which we were able to do in just a few days. He was pleasant and focused throughout and, in two decades of dual Jeep ownership, we found him to be the most professional Sales Consultant we have dealt with. We recommend him and his dealership without reservation. --Carol W & Dick B

Read at DealerRater

Arty at Westborough Jeep was awesome! He was super easy going and pretty laid back (a relief from other salesman), he allowed me to explain what I was looking for and quickly showed me a few vehicles, answering all of my questions. He made me feel confident and comfortable with purchasing a Jeep. I would highly recommend Westborough Jeep and Arty!

Read at DealerRater

I highly recommend this dealership. The Sales person, Arty, was very knowledgeable about the products and serviced at Westboro Chrysler Dodge Jeep Ram. The financial gentleman Dan was extremely helpful with processing application and financial information. I was very happy with this experience.

Read at DealerRater

Fantastic experience at Westboro Chrysler Dodge Jeep Ram! Our sales person Arty was Amazing and so helpful. Walk out with a great deal and an awesome vehicle! 10/10 recommend!

Read at DealerRater

Yvonne was wonderful to work with, very knowledgeable, super friendly and helpful. It was such an easy process, I highly recommend Yvonne and this dealership.

Read at DealerRater

Great experience all around through the whole process of buying a new car. Yvonne was great, very friendly, attentive and always responsive to my questions especially after the sale as well, thanks! Chip was also great to work with, very up front which I appreciated and was very helpful working through a title issue on my trade. I can definitely recommend this dealership.

Read at DealerRater

Arty, it was really wonderful, he did everything with the best professionalism and attention so that they could give us the same day the Christmas Gift for our daughter, it was like a Santa Claus Elf thank you Arty again for helping us surprise our daughter with that magic of Christmas He was present at all times and our daughter was able to wake up on Christmas Morning with the Gift that she had asked for so much from Santa Claus 🚙 thank you for being part of an unforgettable Christmas for her ❤️ and for us! God bless you

Read at DealerRater

I worked Arty he was very patient, and keep me posted with the process. I recommend going to see Arty, nice friendly family run business.

Read at DealerRater

Leaning toward a Jeep just because of a great salesman Arty. He’s a cut above the rest! Not pushy, but to the point and knowledgeable. He is definitely not your typical used car salesman. Who knows, a Jeep for the beach may be just what the doctor ordered. Don’t hesitate to look him up as you’ll be glad you did!

Read at DealerRater

I just purchased a Jeep Wrangler Sahara and I couldn’t be happier. Yvonne, our sales rep, was instrumental in helping me make the right decision. She was friendly, knowledgeable and accommodating. This was my first Jeep and the first time at this Dealership. Buying a new vehicle can be very stressful but Yvonne, George B. and John made the experience very pleasant from the moment we walked in to the moment I drove away in my new Jeep.

Read at DealerRater

I purchased a 2021 Jeep Gladiator from Westboro Jeep. Yvonne helped me find the right one for me. Took it for a ride and next thing you know Chip was crunching the numbers. They made it work . Now It's in my driveway. Thanks for the great service guys!!!

Read at DealerRater

I purchased a 2017 Jeep Wrangler Sahara from Westboro Jeep. Yvonne, the sales associate who handled my transaction, was extremely pleasant to work with and made for a wonderful first-time buyer experience. The rest of the staff at Westboro Jeep were extremely kind and helpful as well. I highly recommend this dealership for anyone seeking a warm welcome and low-stress buying experience.

Read at DealerRater

Purchased a new to me 2019 Jeep Grand Cherokee Limited on 11/18/20. Yvonne Pham was terrific. Very personable and friendly and worked hard to put the deal together. Highly recommend reaching out to her if you are in the market for a new or used vehicle!

Read at DealerRater

We went in for an oil change when we meet Yvonne. She showed us the benefits of trading in the 2016 Jeep for a 2021 she's very knowledgeable and helpful thank you Marsha and Bill Ford

Read at DealerRater

Yvonne was very helpful, and she helped us pick out the car and she made sure that we knew what was happening at all times. Great service

Read at DealerRater

Thank you Yvonne, very good service and very friendly, thank you or sell me my new jeep, it was a good choice, vi very happy

Read at DealerRater

Thanks to Yvonne, John, and Dan for everything! What excellent people giving excellent service! I will be back for sure! I Highly Recommend this Awesome Team! 👍🏼👍🏼🤙🏼😊

Read at DealerRater